feedback now restricted?

[robmar0se]

I bought an item in may, sold with 10 yr warranty (now removed on listing), I tried to make a claim as item failed after a day or two after 90 days, seller wouldn't respond to emails.  Ebay wouldn't refund as outside their buyer protection time limit.  Eventually refunded by Paypal.

But now I can't warn others as the feedback option appears to be limited to as little as 60 days.  

Ebay are becoming a law unto itself - I notice that on feedback now they try to hide neg posts as they call it "most relevant" - most relevant to who?

Most sellers have a 90+% positive rating, we all make mistakes and things go wrong.  But why try to hide or restrict it?

PS it was a China seller with items located in UK?

[thepillenwerfer]

The sixty day limit may be right or wrong but that isn't new.

The "Most relevant" is, and I agree that 'To whom' is a very good question, as is what constitutes "Best Match" when searching.

[tinksemporium]

Unfortunately, the seller in this instance (right or wrong) has the advantage. If the warranty was 90 days and item failed a day or 2 after there is nothing you can do about it as it is the seller's policy. I personally give some leeway on this if within 1 or 2 days after expiry of warranty as stuff happens. eBay has no say in this matter unfortunately as the warranty by seller legally binding.

As to your PS there is no way a seller in China has stock in UK as they can't be in 2 places so far apart at the same time. I tend to steer clear of those that say they are in China as way to many things can go wrong with the chaos the world is in at the moment and because of the chaos marketplaces whether eBay, Amazon or others are taking the easy way out! I wish you the best and will help if I can in future 🙂  Tinks from Tinks Emporium

[tinksemporium]

Oh and as to feedback yeah not new. Also, many sellers are now not allowing neutral or negative feedback for the first 7 days after purchase which is wrong. 

[tressygirl]

@tinksemporium  wrote:  As to your PS there is no way a seller in China has stock in UK as they can't be in 2 places so far apart at the same time. I tend to steer clear of those that say they are in China as way to many things can go wrong with the chaos the world is in at the moment and because of the chaos marketplaces whether eBay, Amazon or others are taking the easy way out! 

Many ( most ) Chinese sellers will have forwarding Companies in the UK to facilitate a faster dispatch so the location shown on listings,  is not the seller's country of registration, but the location of the item, it's showing where the item is being posted from.

Easy to check a seller's location if in doubt,  the price for me is usually the big give away, is to click on their feedback score,  to bring up their feedback profile,  showing the seller's country of registration.

@tinksemporium 

[roger_roger_over_and_nowt]

"many sellers are now not allowing neutral or negative feedback for the first 7 days"

I think that only applies to Top Rated Sellers.

Ebay deem it to be a "cooling off period".

[tinksemporium]

Ahh OK but to be honest if an item shows up damaged or not working and
seller does nothing we should as a customer (i am talking purchase as a
private buyer not commercial buyer) we should be allowed to put feedback
within first 7 days but that is my own opinion 😃

[rainbowtrax]

It's nothing to do with the seller, it's ebay not allowing it. As soon as your seller account hits top rated, it automatically applies and is one of very few perks left. It's been the same for years, it's not new. The idea is that, if a seller has a track record of giving top rated service, then they should at least be allowed a few days grace, giving them the chance to put right any issues that arise.