Can't pick up my items from click and collect

[rjon7593]

How can I get a QR code resent?

[tressygirl]

If it's not in your eBay messages,  order details , email look in Spam too,  then contact eBay Customer Services for them to provide this essential code.  Your item will not be released without it.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open for ' live agents' 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@rjon7593 

[marco@ebay]

Hi rjon7593, thanks for your post.

Normally, you wouldn't receive the collection code unless the item is ready to be picked up. If you received a notification saying the item was ready for collection, but didn't include a collection code, please let me know the item number and I will be happy to look into it for you.

Thank you,

Marco

[rjon7593]

Hi Marco, I've received a notification that my item is ready to be picked
up ,but I haven't received a QR code to collect it.
Thanks Ross

[marco@ebay]

Hi rjon7593, thanks for your reply.

If you confirm the item number for me, I can get in touch with the Click & Collect team to see if we can help you get that resolved.

Thank you,

Marco

[rjon7593]

Hi Marco .The item number is 355093398662
Thanks Ross