Hi rjon7593, thanks for your post.
Normally, you wouldn't receive the collection code unless the item is ready to be picked up. If you received a notification saying the item was ready for collection, but didn't include a collection code, please let me know the item number and I will be happy to look into it for you.
Thank you,
Marco
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Hi rjon7593, thanks for your reply.
If you confirm the item number for me, I can get in touch with the Click & Collect team to see if we can help you get that resolved.
Thank you,
Marco
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Hi rjon7593, thanks for your post.
I was checking for you there, and I can see there is no collection code due to the item in question not being ready for collection, I can see no notification suggesting the item is ready for collection either, there was one for another item, but not this one. This could be because the item hasn't been delivered to the collection point yet, or the shop hasn't marked the item as ready for collection for a reason.
I can see there is already an item not received case for this order, so at this stage, the best thing to do is wait for the case outcome. If the item was damaged or lost in transit, and that's why you didn't receive the collection code, you will receive a refund as part of our eBay Money Back Guarantee. If you need further assistance with the case in question, you can ask us to step in from here.
Thank you,
Marco
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