One reason for this is that ebays estimated delivery dates are often fabricated, there are many threads covering this here. If you buy an item at 11pm on the 14th of November, it will give you an ETA of the 16th of November, even though the seller has 3 days to ship and then itll often take 48 hours from then. Its impossible for it to arrive on the 16th unless paying for next day shipping, but ebay will still tell buyers this because they want to compete with other websites that offer next day delivery etc. Orders rarely if ever show up on ebays ETA.
And yes also doesnt help that regardless of which delivery company you use, they all seem to be in shambles. I also had an order held at DHL recently for 2 weeks. When the customer chased it and had to go to the depot personally to talk to them, they told her the label was intended for home collection. So their solution was to just do nothing? Why accept it in the first place? Why not reach out, update the tracking to say this, anything at all wouldve been nice. Instead all the tracking showed was "parcel received". I think if they accepted the parcel they should send it, who cares if its meant for home collection, they have the item now! So she had to take the parcel home and arrange collection, so that DHL can take it back to their depot to send....
Even Royal Mail have been dire lately. My postie just leaves parcels on my doorstep, doesnt even knock. Last time I caught him opened the door as he walked off and I said "thanks then!", he just ignored me. They also "lost" 8k worth of goods just this week that my friend sent special delivery signed for. And of course they wont be paying that back out. Its all becoming extremely unreliable.
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