No Click & Collect option when offers are accepted then autopaid

Hi all, when making an offer on an item that has the Click & Collect option, you get the warning window that if the offer is accepted, your default payment method is used to autopay for the said item, however, it will only show you your primary address to send to but NO OPTION to choose the click and collect address from that windows.

 

I bought an item that way and it's being delivered signed for to my primary address as it was autopaid when the seller accepted. Although I can arrange for someone to be there or be there myself when I planned to be somewhere else, I didn't plan for it to be delivered this way.

 

I hope someone from the ebay coding and design team can fix this ASAP, it's likely to cause lots of problems if someone only buys an item on the assumption that they can use the optional Click & Collect delivery for convenience but then that ends up delivered to their primary address instead. Imagine if I had fallen out with my Partner/Wife/Husband...and they have a grudge and I had just moved out...

 

I suppose I could've tried to change the primary address although I'm not sure if I can put the click & collect as a secondary address as the collection code needs to be auto inserted by ebay when I choose it...

 

Any feedback or suggestions welcome

Message 1 of 28
See Most Recent
27 REPLIES 27

Re: No Click & Collect option when offers are accepted then autopaid

plasters on the cracks but no major surgery for ebay

Message 21 of 28
See Most Recent

Re: No Click & Collect option when offers are accepted then autopaid

I know this original post is an old one but just wanted to say don't change your postal address on ebay to the corner shop hoping to get a pseudo-Click &Collect service.   The shop will likely refuse the parcel without a visible ecip number on it.  It's frustrating as a buyer and a seller when that happens.

Message 22 of 28
See Most Recent

Re: No Click & Collect option when offers are accepted then autopaid

You say you are adding soon? 

 

This Thread is 18 months old, what an absolute joke.

 

Your whole system is a mess. If you accept an offer from a seller you CAN sellect click and collect and pay anyway you like, BUT if you make an offer you have limited payment options and YOU CAN NOT sellect click and collect.

 

 

Message 23 of 28
See Most Recent

Re: No Click & Collect option when offers are accepted then autopaid

Click & Collect has been available with pre-authorised payment for some time now.  You need to look under 'Delivery' options rather than the 'Send to' section.

 

In terms of payment methods I assume you are referring to PayPal/Klarna Pay In 3/Credit?  All other payment methods should be available. 

Message 24 of 28
See Most Recent

Re: No Click & Collect option when offers are accepted then autopaid

Its now July 2025 and this still hasn't been resolved. 

Message 25 of 28
See Most Recent

Re: No Click & Collect option when offers are accepted then autopaid


@christilulu wrote:

Its now July 2025 and this still hasn't been resolved. 


Click & Collect has been available with pre-authorised payment for some time now.  You need to look under 'Delivery' options rather than the 'Post to' section.

 

Screenshot_20250724-143112.png

Message 26 of 28
See Most Recent

Re: No Click & Collect option when offers are accepted then autopaid

It doesn't come up as an option if you make an offer. 

Message 27 of 28
See Most Recent

Re: No Click & Collect option when offers are accepted then autopaid

I made an offer for an item which was immediately accepted and I didn't
have the option to choose click and collect. Payment was taken immediately
and my home address was given to the seller.

I messaged the seller asking her to send the item click and collect,
thinking that this could still be an option but the parcel was still sent
to my home address and I had to wait in for the postman.

I definitely won't be making any more offers until this is sorted!
Message 28 of 28
See Most Recent