Help ! Item delivered but not showing as delivered, so I can't do a SNAD

[tech-tonix]

Help - I received an item from a private seller, supposed to be sent R.M. Tracked 48 - actually sent 2nd Class Standard Parcels - but not showing as delivered. 

So I'm not getting an Ebay option to request a return based on SNAD (defective). I could always claim that the *described* item was not delivered, I guess, with some honesty, but am reluctant to do that.

I made the mistake of messaging him in Ebay saying I'd received it but not as described, either a SNAD return or he could offer me a partial refund.

I found within a few hours that it's defective & unusable. It's a laptop, "Used" category item described as Good Working Condition.  & half the keys don't work. I've taken a video showing that but you can't send videos in Ebay messages.

As sent 2nd Class parcels (not tracked) Ebay don't have info on its delivery

Back in the day a k/b replacement was quick & easy but now it's major aggravation plus the cost of 

replacement. If it was a 5 minute swap + £10 cost I could have lived with it.

Any suggestions ? TIA.

[papso22]

That should not stop you opening a case.

 Have you left it until at least a day after the expected delivery date ebay gave you when you paid just in case that's the problem?

[naughty_neena]

you have to leave it 24 hours after the estimated delivery. Then you should be able to open a case for item not as described

[tech-tonix]

Thanks to you & papso, similar response, it's a "rookie buyer mistake", I've been so focussed on avoiding pitfalls as a seller these last 2 decades, I've lost track of the realities buyers can face. Thanks to you both

[tech-tonix]

Thanks to you & naughty_nina, similar response, it's a "rookie buyer mistake", I've been so focussed on avoiding pitfalls as a seller these last 2 decades, I've lost track of the realities buyers can face. Thanks to you both

[tech-tonix]

What I thought were the suggestions have turned out not to be. Ebay are still not allowing me to claim INAD/SNAD. Looks like a glitch with Ebay assuming the  item is not despatched as no "Despatch" flagged by buyer/RM, (sent untracked 2nd Class instead) hence Ebay considers no requirement for me to have it yet ??  9 business days, 3 holidays, 2 weekends later. Possibly, the seller really knows how to "play the system" 😞 With advertised RM 48 tracked, should have gotten to me by now. Any additional suggestions, anyone , please ?

[naughty_neena]

found a link that might help eBay Customer Service

[naughty_neena]

ebays call back feature eBay Customer Service

[tech-tonix]

Thanks again for both of your suggestions, though I've a lot of time on my hands these days I have been a bit discouraged by what others have said of such interactions with Ebay, plus also my own interactions in the past. I guess I'll have to bite the bullet 😞

[vintique*violet]

Hi, being as you have received it as in your post of the 2nd - give customer service a call like the others on here have said, and speak to an actual human agent 😉 for advice.. good luck. 

[tech-tonix]

Thanks once again for your great assistance. Clicking the link allowed me to specify the item for a return, which no other option on Ebay gave me. So I have pursued that.