DHL not collecting

[tfsuk]

For the 2nd time in a week I have used the DHL collect option when I have sold an item on Ebay. On both occasions DHL have failed to collect and I have had to pay DPD to come out. How do i get my money back for this failed courier charge? No links found on Ebay and DHL say I am not the customer??

[kat@ebay]

Hi @nizam74 ,

Thank you for your reply. 

Sorry to hear of this experience with DHL.  The other option would be to use your own courier.  A refund request for the DHL postage can be submitted through the form here .

Thank you,

Kat

[silver.ssprings]

Why should we have to use our own courier? This is the whole point in using ebay, if you can’t provide a service why is it being offered 

[lucy_farmer]

'if you can’t provide a service why is it being offered '

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Well... not just 'offered' : its' being forced. 

If ebay are going to force their system and their choice of courier on all private sellers, they *have* to make sure it works. 

[silver.ssprings]

They don’t though, they clearly don’t care. EBay just palmed me off when I called them and DHL say my “premises” was closed

[davidninetynine]

"DHL are dealing with an higher than expected volume "

If DHL aren't capable of anticipating their sales volumes or responding adequately when their forecasts are wrong, then they are not fit for purpose as a contracted service to a major online sales platform.

Their uselessness contributed to the demise of House of Fraser, and is now doing the same to ebay.