A seller blocked me for leaving negative feedback on a previous order

I tried to buy a book today and got the message 'The seller isn't accepting bids or offers from you ' I looked up what that message meant and found out that it means the seller had blocked me. So I looked up what previous orders I made from that seller and found out that it was one I left negative feedback on. The last book I ordered from them got held up by Royal Mail and took nine days to get to me, and I said so in my feedback. EBay kept asking me if I was sure I wanted to leave negative feedback , and persuading me to discuss the problem with the seller, but never told me that the seller could block me for it. I was never told that the seller had blocked me, and only found out today. I'm now wondering if a seller is allowed to block a buyer over just ONE negative review over something that wasn't their fault.

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A seller blocked me for leaving negative feedback on a previous order

The seller is a book company and they already have hundreds of other negative feedbacks about books being delayed. So maybe it was their fault. My feedback hardly makes a difference when there's over 350 more bad feedbacks. I don't leave bad feedback very often, in fact I leave lots of positives and only ever left 3 or 4 negatives.
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A seller blocked me for leaving negative feedback on a previous order

That's beside the point.

 

As far as the seller is concerned ,dealing with you was not a positive experience hence they didn't wish to possibly have another one.

 

If you went out for a meal somewhere and contracted food poisoning would you ever go back ?.

 

From my Christmas Cracker for android.

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A seller blocked me for leaving negative feedback on a previous order

Honestly @macahead14  I've no idea what you imagine is to be achived here...  Leaving negative feedback for a seller damages their business (if they are a business seller) and snipes at their integrity in all cases.   It's a blow against them...  Something similar was true when sellers could leave negative feedback against buyers as was the case years ago.    - It's not something that should ever be done lightly.

 

As someone who now only buys (and only a fraaction of what I once did) on eBay, I can see how the platform makes life increasingly difficult for decent working traders simply trying to earn a basic living...  my view of eBay is that it is predatory and abusive; and for that reason have decided it's not a suitable platform upon which to base any e-commerce venture; however modest.

 

I do see the numerous negative feedbacks that seller has got - many of which are for things beyond their control and are grossly unfair.  - You've added to that, done wrong.  Deal with it and retain a little dignity by moving quietly on; perhaps learn a lesson.  

- If everything is promoted then nothing is promoted... and many are defrauded!
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A seller blocked me for leaving negative feedback on a previous order


@macahead14 wrote:
The seller is a book company and they already have hundreds of other negative feedbacks about books being delayed. So maybe it was their fault. My feedback hardly makes a difference when there's over 350 more bad feedbacks. I don't leave bad feedback very often, in fact I leave lots of positives and only ever left 3 or 4 negatives.

I know exactly who the seller is but that's not relevant to whether your feedback was fair or not or whether it was fair of them to block you. Quite a number of those negative feedbacks are, like yours, completely unfair. If they despatched within their stated despatch time then it was absolutely not their fault. By your own admission it was not their fault: "My book was held up in the post and took nine days to get to me.",
"Sorry for this feedback. Is there anything I can do to make this right? It wasn't your fault, Royal Mail just delivered it late." We've already established that fact.

So, by your logic, if I saw someone rob a £100 item from Tesco's, I could then go and nick a mars bar as it hardly makes any difference. However many negative feedbacks a seller already has should have no bearing on leaving fair feedback for your own transaction. All you need to concern yourself with is your transaction and behaving fairly and within ebay guidelines. Did you even read the link I provided? It explains to you exactly how you are supposed to proceed if you are less than satisfied - which you didn't do.

 

Every non-positive feedback affects a seller's account standing. That seller may be currently running at around 0.4% negative feedback (yes, the number may be 350 but that is still a tiny percentage as their number of transactions is very high) and ebay's systems will be aware of that as their norm and it will be one of many considerations for Best Match placement of their listings. But if they have a sudden run of unwarranted feedbacks like yours (and the pre-Christmas period is the prime time of year for that), and their negative feedback rises to, say, 0.6% then ebay's systems will detect that 50% rise and it will ultimately have some impact on the search placement of their listings.

 

It doesn't matter at all that you leave lots of positives and have only ever left three or four negatives. What matters is that, in this instance, you've left an unwarranted negative and that you've left it with no contact to give the seller an opportunity to put right any perceived wrong. Those circumstances are a seller's feedback nightmare.

 

As an aside, if you look at the listing, the seller has a three working days despatch time so, for 2nd Class, nine calendar days for delivery isn't even excessively late. They also offer a faster service at an additional cost if the delivery was time sensitive.

Message 24 of 82
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A seller blocked me for leaving negative feedback on a previous order


@macahead14 wrote:
The seller is a book company and they already have hundreds of other negative feedbacks about books being delayed. So maybe it was their fault. My feedback hardly makes a difference when there's over 350 more bad feedbacks. I don't leave bad feedback very often, in fact I leave lots of positives and only ever left 3 or 4 negatives.

The challenge you've got is understanding what feedback is all about. 

 

'Feedback':

information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement

 

You've to ask yourself why did you put 'negative'? Something made you think this might aide the seller in improving their performance?

 

An employee given feedback from their manager can choose what to do with feedback - act on it or do nothing. Your seller can only 'choose' not to use RM but, is that realistic for them?

 

You can feedback to the seller about their packaging skills, which would be quite fine, it's in their control. 

 

Regardless, ask yourself - did it need a negative comment to provide this 'feedback' or, could you have fed back via messages?

Jolene, Jolene, Jolene, Jolene,
I'm begging of you please don't take my man,
Jolene, Jolene, Jolene, Jolene,
Please don't take him just because you can
Message 25 of 82
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A seller blocked me for leaving negative feedback on a previous order

@roger_roger_over_and_nowt wrote:

That's beside the point.

 

As far as the seller is concerned ,dealing with you was not a positive experience hence they didn't wish to possibly have another one.

 

If you went out for a meal somewhere and contracted food poisoning would you ever go back ?.

 

 


You would want the restaurant closed down pending investigation and action, and you would get it. it.is very uncommon for an ebay dispute to cost anyone a lot more than the price or expected gratification of the meal.

 

The OP's seller is a very large one and his many negatives give him a score of 99.6%. That isn't terrible, but it is usual for a large business seller in a non-controversial category to do quite a bit better.

 

What is more relevant, therefore, is that a while back that feedback was for all the usual reasons, but recently the overwhelming majority of those negs were for late delivery, and most of the rest were for non-deliveries which might have been eventually-deliveries. It is also on a downward slide, six months well over hald twelve-month, and one-month well over a sixth of six-month.

 

The seller has a delivery estimate of the 10th November for purchases made today. He hasn't failed to meet it in the OP's case, but it is very exceptopmal, and easily overlooked by people used to dealomg with large booksellers,

 

It is, I suppose, possible that the seller has a rogue local delivery office, who also handle sispatched items. But he had the buying power (for .postal services are bought) to do something about. No, he is not obliged to use Royal Mail.

 

If the OP read that feedback before leaving his, he is under no obligation to hide resentment of a descent into poor service. With all ebay says and does on  impermissible feedback, they omitted its having to be for a breach of feedback  or seller's terms.

 

A seller can block you for any reason or none, although it may be unreasonable or wrong. A buyer can decide to never again buy from a particular seller for any reason or none, which may be unreasonable or wrong - as I consider the OP part-way to being. The only difference is that one gets time to make the decision, and the other gets something else unstead. It is about time, not a licence to persecute.Oh, and only the former having a slim chance of knowing.

 

If we propose analogies, they shouldn't be contrived and misleafding ones. How do you like the sound of a restaurant with a small notice, easily overlooked in a restaurant of that type, saying that on lots of evenings you will have to wait a couple of hours for the food?

 

The OP's response was polite, but had no effect on the seller's ability get other buyers' money. Still, can anyone suggest what feedback is for, if not to reduce a seller's ability to sell?

 

What I remember about ebay's change in feedback rules of 2008 was that they had found an alarming rate of feedback for feedback. They meant the party of the first part being negged [prely for negging, whan only the party of the second part had done anything to deserve it. They found sellers did this fu=ive times as often as buyers.. Bad sellers sold the right to neg out from under the good ones.

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A seller blocked me for leaving negative feedback on a previous order


@macahead14 wrote:

I tried to buy a book today and got the message 'The seller isn't accepting bids or offers from you ' I looked up what that message meant and found out that it means the seller had blocked me. So I looked up what previous orders I made from that seller and found out that it was one I left negative feedback on. The last book I ordered from them got held up by Royal Mail and took nine days to get to me, and I said so in my feedback. EBay kept asking me if I was sure I wanted to leave negative feedback , and persuading me to discuss the problem with the seller, but never told me that the seller could block me for it. I was never told that the seller had blocked me, and only found out today. I'm now wondering if a seller is allowed to block a buyer over just ONE negative review over something that wasn't their fault.


Yes, and I would have the same, especially if you hadn't contacted me to see if there were any problems or issues that may have arisen. Life is never smooth and sometimes emergencies happen for example.

Plus, there is much disruption with RM services at the moment and it is expected to continue with some sorting office having been closed for a number of weeks due to 'unexplained illness' i.e. COVID! Glasgow is one such office.

 

Oh look, I've still got space on my BBL...............

 

Truth hurts. Maybe not as much as jumping on a bicycle with a seat missing, but it hurts.

You may think you have pushed ALL my buttons, but you still haven't found the mute!
Message 27 of 82
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A seller blocked me for leaving negative feedback on a previous order

I block all Buyers that leave neutral or negative feedback as a business it's very harmful to trade and sellers do not need customers like that ruining their hard-earned businesses.  As advised in eBay Policy buyers should contact sellers first before leaving neutral or negative feedback although this statement on eBay is hypercritical when eBay allows them to go ahead with it.  Most sellers will go out of their way to ensure customer satisfaction and provide refunds or turn a negative experience into a positive one for Buyers.  eBay does not do enough to prevent Buyers' from ruining business profiles in this manner, they should ensure Buyers contact Sellers before they can leave detrimental feedback for businesses,  so Sellers can resolve issues amicably and pleasantly.    There are a lot of these seen on profiles and I find them highly unpleasant, including competitors who do this with the intent to damage their competitor's trade and who often succeed in ruining profiles of those who have worked hard to build up a business.  Having worked on eBay for over 11 years I am well-experienced in this behavior.  Sadly, you found it necessary to leave a negative feedback because the book was late delivery as this could have also been out of the seller's control as well as yours, especially if it was posted on time.

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A seller blocked me for leaving negative feedback on a previous order

I block buyers for the following-

 

Unpaid items

Removing bids on any auction without communication first

rude or entitled messages

neutral / negative feedback 'if im not to blame'

 

Now in this case I would 100% block you, to recieve a negative over a 3rd party courier is not fair for the seller, especially if they was open in communication and tried to asssit you... I have delays and I speak with my buyers and never have I recieved a bad feedback, If I did they would be blocked. 

Message 29 of 82
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A seller blocked me for leaving negative feedback on a previous order

I would 💯 have blocked you as well. I also block non payers the first time they don't pay. I don't have time for people who mess me about, or in this case, harm my 100% feedback for actions of other parties. I'm surprised you're surprised.

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A seller blocked me for leaving negative feedback on a previous order

I block anyone that causes me issues or poses a risk to my reputation going forward.
Just as I would trespass such people in a physical shop.
Sellers are not required to give future business to buyers.

Message 31 of 82
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A seller blocked me for leaving negative feedback on a previous order

This particular seller has over 600 bad reviews, so mine doesn't tip the scale. And I don't leave many bad ones myself.
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A seller blocked me for leaving negative feedback on a previous order

This bookseller has had over 600 bad reviews - mine hardly tips the scale. All for the same reason as mine too, books arriving late. And I leave very, very few bad reviews myself, one was for World of Books after the book I ordered went out of stock, and they certainly haven't blocked me.
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A seller blocked me for leaving negative feedback on a previous order

It really doesn't matter what your complaint is - the seller isn't obliged to serve you outside of the sales contract you had

Message 34 of 82
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A seller blocked me for leaving negative feedback on a previous order

indeed you left a follow up to the neg apologising and saying  "It wasn't your fault"

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A seller blocked me for leaving negative feedback on a previous order

I would like to stop this thread now. It's been going since October, and all I've had is angry messages from sellers saying they would have blocked me as well. I think the message I sent the booksellers saying it wasn't their fault was just me trying to appease them and get them to unblock me, because it certainly was and all their other bad reviews are similar to mine, and I have to wonder if they block all their buyers who leave bad reviews. If you are a seller who gets a bad review, please don't block the buyer, because maybe you did do something wrong, like failing to send the item. Goodbye.

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A seller blocked me for leaving negative feedback on a previous order

I don't think the messages are angry, rather realistic

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A seller blocked me for leaving negative feedback on a previous order

See, even now you admit that you still hold the seller responsible for a third party courier being late with there delivery, the problem here is you do not understand what you have done or do you consider it unfair.. you only said it was not there fault to get them to unblock you but you do still think its there fault.. I wouldnt be suprised if sellers are adding you to there blocklist from this thread alone as to me your failing to see the issue which 99% of the people replying to you have pointed out.. you still think your right when everyone has said different.. 

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A seller blocked me for leaving negative feedback on a previous order

Please! I said I wanted to end this thread! Here is my final word on the subject - and make it final! Instead of lashing back at customers who leave bad reviews and accusing them of ruining your business, take it on the chin: has nobody ever heard of constructive criticism? Take it on board, and use it to improve. They do not criticise you out of spite, they are genuinely unhappy customers who do not deserve blocking. Think carefully about what I have written, and never write on this discussion again, because I can hardly bear to read the comments on here.

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A seller blocked me for leaving negative feedback on a previous order


@macahead14 wrote:

Please! I said I wanted to end this thread! Here is my final word on the subject - and make it final! Instead of lashing back at customers who leave bad reviews and accusing them of ruining your business, take it on the chin: has nobody ever heard of constructive criticism? Take it on board, and use it to improve. They do not criticise you out of spite, they are genuinely unhappy customers who do not deserve blocking. Think carefully about what I have written, and never write on this discussion again, because I can hardly bear to read the comments on here.


I wasn't aware you owned the eBay community forums... my bad!

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