You can't report suspected hacking on the account holder's behalf - it is the account holder who must report it. Ebay (or any company) cannot discuss another person's account with you - it would breach strict data protection laws - so they won't be emailing you. (They have no email support in any case.)
If you've ordered something which hasn't arrived, or has arrived damaged, faulty or not as described, read the Money Back Guarantee, and follow instructions to get your money back. It's on every eligible listing, and in various other places across the site. You also have the More Actions dropdown on your Purchase History page, the Resolution Centre (link at foot of any page), and the Help pages (links at top and foot of any page) to refer to.
@willywilson55
