seller no longer lives at address / refund

[regansrealdeals]

i posted an item back signed for as seller agreed to refund if i sent item back and it says on track and trace website Sorry, we were unable to deliver this item at 01-04-2020 as the recipient is no longer at that address. We're returning the item to the sender.

AND ITS NOT JUST ME 

THIS SELLER HAS SERIOUSLY SCAMMED A LOT OF PEOPLE AND I DONT NO HOW TO GET MY MONEY BACK

WHAT HAPPENS NEXT IF THEY GIVE ME FAKE ADRESS?

[feircex]

Did you use the ebay returns label? This money for the label comes out of their account so would cost them to start the returns process and it proves the seller agreed to accept the return.

[regansrealdeals]

hi i didnt i posted it all on my own it says this The seller let us know they sent you a return postage label. If you haven't received it yet, contact the seller. Be sure to send the item back by 09 Apr. If you don't, we might close your return and you may not receive a refund.Already sent it back?It's important to let the seller know the item's on its way and when they can expect to receive it. Just mark the item as dispatched.
Seller's return information

Address

and then an address what do i print out no email or anything ?? also doing it again by doing there tracking number would come back to me again surely they dont live there

[feircex]

You should get a .pdf with the address label in it. Printing that out and using it means you have done things the way ebay like and your case would be a lot easier to resolve. If you can print it out and use it then i recommend you do that asap because you still have until 9th of april.

Not sure what you do if you cannot send the item back but keep all messaging on here with the seller and keep an eye out for emails asking if the issue has been resolved because in those you may get advice telling you what to do next. And donot panic, it says might close your case not that they definitely will.

Something to prepare yourself for is as you didn't use the correct procedure you may well lose your money, this is because the procedure is designed to protect you as a buyer and other ways of doing things might not work. I know this sucks, i closed a case on a phone that stopped working but started working again and then died within 6 weeks of purchase (i couldn't reopen the case or start a newone) but if you don't follow the ebay terms exactly this can happen.