order canceled but no refund

[readinroo_0]

I placed an order on the 26th of March, which was marked as dispatched. then a week later I got a cancelation notice. The seller said they'd been let down by their currier, and that's very beleiveable. the problem is I still haven't recieved a refund - i've checked the paypal transaction.

Is there any way I can let eBay know i've not had my refund yet? the only option on the cancelation is 

• I didn't pay for this order
• I paid for this order and I received a refund

What if neither of these is true? because the order doesn't show up in my perchase history anymore and the drop down menue doesn't have the option to report any problems.

Thanks in advance.

[anruari]

You need to message the seller in the first instance.
Have you looked into your paypal account?
You can ask ebay to look into this for you. in Help & Contact. It's text chat only at the moment.

[readinroo_0]

Thanks, it is under cancelled orders, but there's no refund symbol and no refund notification - I've had sellers had to cancel before and never really had this problem.
I looked at my paypal and there's nothing showing there, the last 3 refunds I had (I seem to buy from sellers who lose things before they post them!) went back to my paypal account.
Thanks again for trying to help.