i have accidentally cancelled return process on an item that was wrongly describe on sellers site.

[lrtwd]

I have by accident cancelled the return process on an item which needs to be returned. Item was wrongly described on sellers site. How do I set return process up again?

[plpmr]

unfortunately you cannot reopen it.

Open a PayPal case but sign up for their free returns first - all from your PayPal account.

[lrtwd]

Thanks. I have done that. But not the free returns bit. Didn't know about that. Where is that on PayPal?