hi bought phone with twelve month warranty but seller won't look at it

[jackson3047]

hi 

Bought iphone with twelve month warranty and seller refused to look at it

Expalind son had cracked screen but there is so many problems with it cant of been from cracked screen

Paypal went in his favour with no explanation why

Thanks

Tim

[tsmgmd · Accepted solution]

If there were problems before your son cracked the screen that would have been the time to put in your claim.

I'm afraid no warranty is going to cover a cracked screen and your seller will most probably argue any associated problem is also down to your son. 

Dependent on the price you paid it may be possible to look at your household insurance cover.