hi bought phone with twelve month warranty but seller won't look at it

[jackson3047]

hi 

Bought iphone with twelve month warranty and seller refused to look at it

Expalind son had cracked screen but there is so many problems with it cant of been from cracked screen

Paypal went in his favour with no explanation why

Thanks

Tim

[tsmgmd · Accepted solution]

If there were problems before your son cracked the screen that would have been the time to put in your claim.

I'm afraid no warranty is going to cover a cracked screen and your seller will most probably argue any associated problem is also down to your son. 

Dependent on the price you paid it may be possible to look at your household insurance cover. 

[gindygoo]

PayPal don't offer warranties. And in any case a warranty will never cover customer damage. You're going to have to pay to get the screen fixed, and as the phone's been damaged and then repaired that'll likely negate any warranty previously offered.

Btw, here's a quick heads up - the folks here are volunteers. They don't come here to be shouted at and insulted, please use kindness. I get that you're frustrated, but ppl helping you here are the very last ppl you should take that frustration out on. 😞

[red_magpie]

Didn't you think to tell us when you bought this phone? All your rights on eBay depend on this.

I will assume that it was over 30 days ago, which is the time limit to use eBay's money back guarantee.

PayPal will probably have rejected your claim because, like eBay, they only cover the condition of items on delivery. They're not a warranty, and don't cover faults that develop in use.

Any liability now rests with the seller. If they are a UK business seller you should in theory have the same statutory consumer rights as if you bought it from a shop. In practice, many eBay sellers don't want to know about problems. Even manufacturers' warranties are often invalid for items bought here.

You can take advice from trading standards or citizens advice. Or, consider using the small claims court or the Courts and Tribunals internet based money claim service, see: https://www.moneyclaim.gov.uk/web/mcol/welcome.

It the seller is a private seller or abroad, there's nothing you can do.

Good luck, but this is one of the risks of buying from unknown sellers on eBay. EBay isn't like the shops.

[jackson3047]

Bought it January this year
Told them fault over a month ago
Uk based 
They only replied to one email that’s why I took it up with paypal

[1902elder]

Bought in January, yet you only report the fault in April or May? That fully explains why your case was turned down, Ebay and Paypal protection only cover the condition on receipt, not something that happens later. If there was a fault when you got it, that was the time to take action. Suggest you read Ebays Money Back Guarantee.

Any warranty is between you and the seller, but often they are only as good as your ability to enforce them.

[jackson3047]

IF YOU CAN'T REPORT FAULT TILL IT HAPPENS WHICH WAS AMONTH AGO .HOW CAN I REPORT IN JANUARY WHEN IT WORKED
IF IT DID NOT WORK WHEN I BOUGHT IT I WOULD OF REPORTED IT
ASK FOR FACTS BEFORE YOU WRITE RUBBISH

[1902elder]

You can report the fault to the seller, but obviously you do not understand Ebay or Paypal protection. If you did, you would not be trying to open a Paypal case.
Not me that is writing rubbish, and no need to shout.

[jackson3047]

AGAIN EBAY TOLD ME TO TAKE IT UP WITH PAYPAL BECAUSE IT WAS OVER A MONTH SINCE I BOUGHT IT