has anyone had issues with seller **?

Hi there - we have purchased an ink cartridge from this seller, and it has arrived in a blank box that doesn't match the picture of the box in the listing. We have installed the cartridge and it doesn't work.  Because we checked out as a guest user, we are struggling to get a resolution, and the seller is not being very responsive or helpful and we really want a refund now.  Does anyone have any advice please? We are not regular ebay users, and finding this a mine field and no-one is helping,  but our money has been taken and we are left with a printer we can't use.

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plpmr
Experienced Mentor

you need to contact PayPal and ask them to open a case for you.