on
12-09-2020
5:50 PM
- last edited on
12-09-2020
6:14 PM
by
kh-marina
Hi there - we have purchased an ink cartridge from this seller, and it has arrived in a blank box that doesn't match the picture of the box in the listing. We have installed the cartridge and it doesn't work. Because we checked out as a guest user, we are struggling to get a resolution, and the seller is not being very responsive or helpful and we really want a refund now. Does anyone have any advice please? We are not regular ebay users, and finding this a mine field and no-one is helping, but our money has been taken and we are left with a printer we can't use.
you need to contact PayPal and ask them to open a case for you.