can't return item royal mail return post as address unknown

[athywhite]

Buyer excepted my request to return the item (£55) not as advertised.  

Printed off the return label supplied by eBay, the item cant be delivered and has been returned to me.  Royal mail have put a sticker on it that states address known and no such address.  Checked on royal mail site the postcode is real but the house number is false.

I have looked at their feed back and another person has had the same problem. no such return no such address. eBay would not refund them.

They also put on the eBay advertisement as the items posted from Glasgow  but the item come from Poland.

Any Idea how I get my money back, cant return the goods as the address is bogus.

[john1297576 · Accepted solution]

I think this is one for ebay, what does the tracking show as attempted delivery should be good enough.

Make sure that the label which was supplied through ebay has a non existant address.

I amassuming that you opened a Not As Described Case and that the return label was supplied by Ebay and not the seller.

[athywhite · Accepted solution]

Thanks for your reply, yes the return label was supplied by eBay. The buyer excepted the request to return the goods. never had this happen before.