Why can I not get any help with an order I placed on 11th May 19-05012-49713

[sallgib_0]

 Hi please can you help me please order on 11th May at 13.55 .

   Had confirmation e.mail order 19-05012-49712

  Estimated delivery Wed 27 May - Mon 01Jun.

Then sent you an about request on 6th June   Ref. 5236076598 . 
   Then had e.mail from seller that I would 27 th June and not received it or any more e,mails about 

   delivery which I think is bad . 
What so bad you have had my money since 11th May !, 

    It is very bad that I can not speak to someone I do understand about Covid-19 but I believe you are using this way 

not sorting out problems and having my money!!!
   Never dealt with you before not a very good experience so I would like refund orI will have to take it farther. 
            Mrs Sally-Ann

[john1297576 · Accepted solution]

We are members like you NOT EBAY.

On every listing in the TOP RIGHT is the Money Back Guarantee.

It is there for you to use, you do not have to speak to anyone, you open a Not Received Case to get a refund. Look in MORE ACTIONS.

Ebay provides all these Tools to get a refund, they cannot make something be delivered, BUT you have to open the case yourself, read the insructions and follow them to the letter.