The "win" price does not match the basket price

[mattjroberts0612]

Hi All,

I won an auction last night, but the price I won at (165 + 8 post and packing) is not the basket price (198 + 9.60 post and packing).

I don't see anything else in the basket. And can still see the individual item "won" price if I go into the item itself.

Has anyone seen this - or got a suggestion how I overcome this with the seller?

Thanks,

Matt

[mattjroberts0612]

I just wanted to circle back after the help provided...

As @tobiasd4 first suggested: It *is* a tax 'thing', both prices increased by 20% (the price and the post and packing). When i knew where to look I could see that in the basket.

It (ebay) appears to be confused though as the seller is UK based and the location it's coming from is UK based.

[ don't want to call out the seller here as I don't think they've deliberately done anything wrong, but I wonder if they have their setup messed up or whether eBay have it messed up ].

I've suggested via email to the seller that I pay them the full amount inc. the tax and then they refund me the difference via paypal or something else (e.g. bank transfer). I'm willing to risk it for £30 and hope that the world is full of honest people.

[tobiasd4 · Accepted solution]

Did you buy from non UK seller, the extra is 20% VAT.

Ebay seem to have mucked up the arrangements.

[mattjroberts0612 · Accepted solution]

Great idea! Good spot re. the 20% uplift. thanks.

They have a Location of UK - the only thing that is perhaps a 'thing' is that they are a business seller? (not sure that really makes a difference that should translate to the buyer price?)

[ginag10377]

Hi Matt

This is an ongoing eBay technical glitch.  They are charging Uk Buyers VAT on purchases in the UK from UK based sellers. They shouldn't be doing it.  This started about 4 days ago and they still haven't sorted it!

Ebay should refund it for you.

[tsmgmd]

Add 20% to the item price and 20% to the post and packing and that's your increase.

I've just had the same with a item located in the UK but the seller registered in China.

Thank you Brexit.

[rusticrye]

This has nothing at all to do with Brexit. The VAT on imported goods valued at below £135 now has to be collected at POS rather than when the goods enter the country, that's all. Tha's a good thing, as there will be no carrier's admin fee to pay on top of the VAT as there was before. I know this shouldn't apply if the goods are actually being shipped by a non-UK seller from a UK warehouse (that's an Ebay balls-up), but I thought I'd point that out as so many folk seem to be confused by this. This change to VAT collection was arranged years ago, back in 2016, for implementation on the 1st Jan 2021, and that's what this is. That we finally left the EU on the same date is just a coincidence, but seems to be what's causing the confusion. Pity Boris couldn't have sorted Brexit sooner, or waited another month!

@mattjroberts0612

[mattjroberts0612]

Thanks. It *is* a tax 'thing', both prices increased by 20% (the price and the post and packing). When i knew where to look I could see that in the basket.

It's confused though as the seller is UK based and the location it's coming from is UK based.

[ don't want to call out the seller here as I don't think they've deliberately done anything wrong, but I wonder if they have their setup messed up or whether eBay have it messed up ].

appreciate the help

[tsmgmd]

It appears to be a eBay thing.

I have just made a purchase from a Chinese seller with stock in the UK and have had to pay 20% VAT.

The VAT does not show on the Buy It Now section of the listing and there is no mention of it until you get to the Pay Now page.

My understanding was that prices displayed had to include VAT according to eBay rules..

[red_magpie]

got a suggestion how I overcome this with the seller?

It won't be the seller who is responsible for this. Sellers can't change the price an item sold for.

There are several possibilities. The hike on p&p sounds like 20% VAT, but this wouldn't account for the much smaller increase in the price of the item.

If the item was purchased from abroad, eBay seems to be in a total muddle over VAT since Brexit.

It's hard to help with so little information. You may need to contact eBay for advice.