Seller abusing return and refund policy - not sure what to do next.

[eht1eht]

Hi, 

I bought a hardback book at the end of June.  A couple of days after I'd paid for it, I got a message from the seller, who by this time had changed the listing, saying it was an eBook, not a hardback copy as the listing had stated.  

I got in touch with him, pointed out that I needed a physical copy as it was a gift and he messaged back saying he would refund me but, of course, no refund has arrived.

I was due to escalate the case tomorrow so tonight I got a message saying he would accept the return and with a postage label.  He knows full well that, as I haven't got the book, I can't return it.  Also, eBay closed the listing so I couldn't download it from the link he sent even if I wanted to.

So he has my money, and in the message eBay sent to say the return was accepted, it said that, if I don't return the item, I won't get a refund.

How can I return something I haven't had?

He has, by his feedback, done this to a number of other people - what do I do?

Any help or advice would be greatly appreciated.

Thank you in advance,

eht.

[papso22]

You need to open an item not received case as you have nothing to return. Surely you realised that when you hit the return button? 

If you can't do that through eBay, go to PayPal instead.