how to contact ebay to enforce a warranty advertised by a seller

[stephenbuy]

I bought a kitchen tap in September 2020, from a seller 'posting from London', but obviously China based. Initially the tap was fine, but it developed a fault that could not be repaired by a plumber visit (it just spins on it's mounting as it has broken form the central spindle)

Contacting the seller is exasperating - they ask loads of questions, on which I have answered all, even sending photos, but it takes 24 hours for each response with the time difference! It is advertised with a 5 year warranty, even though it's now only months old.

Have I just thrown £50 down the drain or is there a way to get Ebay to intervene? (all links to PayPal and Ebay have now disapperead from the purchase listing)

[tsmgmd]

Originally it was fine.

Then it broke.

The seller ignores me.

Any enforcement of any warranty is between a buyer and a seller..eBay don't get involved with warranties of any description.

You can lodge a claim with PayPal but again they may not get involved with a warranty claim for a itém which worked when purchased.

Had you bought this from B&Q you could have turned off the water, taken off the tap and nipped down to the store for a replacement.

You have to consider the inconvenience now if the seller says send it back..You will have to pay for the return and wait for a replacement.

[stephenbuy]

What a marvelous supportive message LOL Bet you have loads of friends! I know it's a bore to read what's gone before, but here it is again... PayPal have no mechanism hyperlinked to lodge any claim!

I accept now it wasn't my best idea to have purchased this tap. If the UK wasn't so 'chrome centric' for taps in the first place, yes, I would have bought one from B&Q, but they don't sell what I want.

Anyway, thanks for your input, much appreciated buddy, Happy New Year. 🙂

[papso22]

You don't make a claim with Paypal through a link in ebay. You have to go to the transaction in paypal and do it through there. If you paid via ebay checkout using a credit or debit card, rather than with a paypal account, it is a bit more difficult and you will need to contact paypal CS. As already advised though, paypal may well not entertain a claim.

[stephenbuy]

OMG!!! How many times LOL The only option I have on my PayPal account is to claim a refund on postage for returning the item. There is NO option for anything else. Thank you for you kind consideration though, much appreciated...

[tsmgmd]

 yes I have lots of friends..

If you want 5yrs warranty and no hassle you buy from the High Street face to face with the seller.

You asked for advice regarding eBay and were given a response.

You asked about PayPal and were told you have 180 days to claim.

By the sound of it you have passed the 180 day deadline.

As the warranty was supplied by the seller you're down to doing a bit of research.

Check the seller's registered business address on his eBay listings..If it's in the UK take of the tap, send it tracked delivery to his address with a note that it is under the 5yrs warranty.

If the seller's address is China then that's the end of the story..

[stephenbuy]

"By the sound of it you have passed the 180 day deadline..."

Yep, a real pain to read the initial issue - bought in September 2020, went faulty by end of November, that's not even close to 180 days (maybe 85?) LOL Still don't want to take up any more of your valuable time, best wishes to you and your friends for New Year...