how to contact ebay to enforce a warranty advertised by a seller

[stephenbuy]

I bought a kitchen tap in September 2020, from a seller 'posting from London', but obviously China based. Initially the tap was fine, but it developed a fault that could not be repaired by a plumber visit (it just spins on it's mounting as it has broken form the central spindle)

Contacting the seller is exasperating - they ask loads of questions, on which I have answered all, even sending photos, but it takes 24 hours for each response with the time difference! It is advertised with a 5 year warranty, even though it's now only months old.

Have I just thrown £50 down the drain or is there a way to get Ebay to intervene? (all links to PayPal and Ebay have now disapperead from the purchase listing)

[95ardenfield]

Open a paypal claim you have 180 days from purchase.Ebay only offer 30 day refund policy

[stephenbuy]

Have just opened the transaction in my PayPal account, and can only see the option to start a claim for a refund for the 'shipping' cost of return. Nothing for an item query. Also, I see the issue of me having to buy another tap first (for obvious reasons!) before I'm in any sort of position to return it, and with the seller giving no authorisation for a return in the first place, get the feeling that the PayPal option is non existent...

[rusticrye]

PayPal can't help you with items which develop faults in use. Ebay and PayPal (or any payment processor) can only help with items which you can see are damaged, faulty, or not as described ON RECEIPT, as they have to be returned in the exact same condition as when received.

Items which fail under warranty are between you and the seller to resolve, or the courts if the seller is in the UK and proves to be unhelpful. If the seller is not in the UK, there is nothing you can do, I'm afraid.

@stephenbuy
@95ardenfield

[stephenbuy]

Well, that seems to be the consensus of opinion LOL I buy lots of stuff from China, mostly cheap cr*p, thought this tap would have been worth a punt as no UK sellers have one that I wanted (Why does everyone want a 'chrome' tap these days!).