RETURNS

[roanyad0]

The buyer purchases a smartphone listed for parts only. When he gets the smartphone he compains that it doesn't work as intended (there's a reason why the phone was listed as spares and repairs only).

Despite the fact he opened a case I contested it and asked ebay to step in. Ebay claims the listing is accurate and sided with me but then advised me to issue a refund to avoid the unfortunnate scenario where I have to refund the buyer without getting the smartphone back.

The buyer has been a pain in the a*s from day 1 and now caused further damage to the smartphone. Because I am faced with prospect of been liable for custom charges, I explained to ebay I am having none of this and I won't pay a single penny more than what I supposedly have to refund the buyer.

I had listed the smartphone making it clear that I wouldn't accept returns. What is the purpose of adding "no returns accepted" if the buyers can just whine a little bit and ebay facilitates the return request?

[plpmr]

adding to john1297576 advice -

the gift cards you sold and sent by Email, you cannot sell these on eBay and the buyers can get their money back very easly and you cannot do anything about it.