RETURNS

[roanyad0]

The buyer purchases a smartphone listed for parts only. When he gets the smartphone he compains that it doesn't work as intended (there's a reason why the phone was listed as spares and repairs only).

Despite the fact he opened a case I contested it and asked ebay to step in. Ebay claims the listing is accurate and sided with me but then advised me to issue a refund to avoid the unfortunnate scenario where I have to refund the buyer without getting the smartphone back.

The buyer has been a pain in the a*s from day 1 and now caused further damage to the smartphone. Because I am faced with prospect of been liable for custom charges, I explained to ebay I am having none of this and I won't pay a single penny more than what I supposedly have to refund the buyer.

I had listed the smartphone making it clear that I wouldn't accept returns. What is the purpose of adding "no returns accepted" if the buyers can just whine a little bit and ebay facilitates the return request?

[john1297576]

When did you sell this phone as I cannot see that you have sold on this ID, as only by seeing the wording of the ad. is it possible to judge.

However you have chosen the expensive way, as by involving ebay you are not likely to get the selling fee refunded and whether you agree or not the buyer will be refunded and as ebay say you may not even get the phone back.

Whatever the circumstances, it is always best and cheapest to accept a "Not as described " return, as ebay will always find in the buyers favour.

No returns only applies to change of mind returns, and by having this condition it causes buyers to go for Not As Described Returns which a seller cannot avoid. A sensible returns policy "returns accepted within 14 days, buyer pays returns postage" can save a lot of aggravation and works out cheaper in the long run.

[roanyad0]

I get your point, but the buyer is now in the process of returning an item in worse condition than it was sold. Even with a "return accepted within 14 days" I would have suffered a loss anyway.

[plpmr]

adding to john1297576 advice -

the gift cards you sold and sent by Email, you cannot sell these on eBay and the buyers can get their money back very easly and you cannot do anything about it.