Opened a case 28th Oct. Still waiting on a reply.

[robrhy_guitars]

Started a return on 17th Oct,no refund from the seller so opened a case on 28th Oct.

Only info I am getting is "Hang on, we're still reviewing your case.We'll be in touch with you soon"

I do understand things are taking a bit longer but I would appreciate a bit more info.

[rusticrye]

Why did you open a case when you'd already opened a return request...?  Ebay can't help you now unless the return request is still open (if it is, all you have to do is follow the instructions).

The separate case you've bizarrely been able to open will be for communication with the seller, and not one you can escalate to Ebay. You get one chance per transaction - either a return request, or a case.

@robrhy_guitars