New games console does not work, seller will not respond to my messages

[dollydeff]

I bought a new Nintendo switch console for my hubby for Christmas, it was bought at the end of October. He opened it on Christmas day, and it doesn't work. I contacted the seller on boxing day, but he says he doesn't accept returns, and now will not answer my messages. What do I do now, the resolution centre won't let me do anything as its past 30 days, but my consumer rights should entitle me to a repair or a replacement for a faulty item surely.....Help....Debbie

[tsmgmd]

You need to open a claim with PayPal as you are past the cut off time to make a claim with eBay.