Item found to be defective on collection so left with seller, I've clicked return but can't.

[mathewmorreyuk]

I purchased a set of wiper arms. When I went to collect I found them to be defective. So I took photographs and left with the sellers work mates, telling them I'll be leaving them with them and wanting a refund. I messaged the seller, no response. I've started a return, apparently the seller has accepted that there will be a return. But I have to send the item, which I do not have. Should I print the label and send a empty packet? Or would that only confuse matters and make my claim invalid. Very annoying, any help would be great. 

Thanks, 

Mat

[rusticrye]

Quite why you opened a Return Request when you have nothing to return, is a mystery. And no, you cannot return an empty envelope...!  That would be fraud, which is a serious crime.

And opening a Not As Described case wouldn't have helped you either, as you personally returned the item. To be eligible for a refund, you need a tracking number that proves delivery of the item back to the seller's address, just as you do with a Return Request.

You don't even have the option of taking the legal route, as, again, you have no tracking proving delivery. You didn't even hand them to the seller, but to his work mates. So for all you know, he hasn't received them back and may never receive them back.

In other words, all you can do is ask yourself why you took the strange actions that you did, and  treat this as a learning curve.

In future, don't pay for collection items with PayPal. You should only ever pay in cash or by bank transfer, once you've fully examined the item and are happy with it.

@mathewmorreyuk