I want to return an item that was too big - but seller will only offer partial refund

[jensbargains29]

HI fellow ebayers

I purchased a top costing £12.99 however it was too big. I started a return, the seller got back to me and said it wouldnt be worth my while sending it back ( I later found out it had been posted from China) - hence he wants to offer me a partial refund of £5.

I am not happy with this, can I insist on a full refund?  I cant wear the item

TIA

Jennifer

[tsmgmd]

You can insist if the item was not as described. 

But if the description for example said size 14 and the label on the item says size 14 then it was as described and your only course is to open a claim for change of mind but you will have to pay the postage