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I want to return an item that was too big - but seller will only offer partial refund
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04-10-2020 1:35 PM
HI fellow ebayers
I purchased a top costing £12.99 however it was too big. I started a return, the seller got back to me and said it wouldnt be worth my while sending it back ( I later found out it had been posted from China) - hence he wants to offer me a partial refund of £5.
I am not happy with this, can I insist on a full refund? I cant wear the item
TIA
Jennifer
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04-10-2020
1:55 PM
Yes just carry on with your Return although if you have just opened a.Change of Mind Return you will have to pay the Return Postage. Check the Item Location under Postage on their Listing. A lot of them have UK Warehouses. If the Top was sent from the UK you only Return it to that address.
Be careful though these Chinese Sellers do Promise Refunds and Replacements if you Close the Case. Then you never hear from them again.
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