18-01-2021 5:31 PM
I ordered a book before Christmas from an international seller and was happy to have grabbed a copy as it is out of print and this seemed to be in good condition and from what seemed to be an honest seller.
A few days ago I got notification that my delivery from Pitney Bowes would be with me soon and I was a bit confused as I've never heard of them and couldn't understand what I'd ordered.
Today the delivery arrived and it seems they are a carrier for Hermes or something. I opened it up and there was a broken PS1 lid inside it.
I've never owned a Playstation and certainly hadn't ordered a lid so immediately thought my bank card had been cloned or something, but checking my accounts everything seemed fine.
I got in touch with Pitney Bowes and they weren't much help but in the meantime I cross referenced the Hermes tracking that they'd supplied and it matched with the ebay order I'd made.
I was and am gutted. It wasn't cheap and I've obviously been scammed. Never happened before.
I immediately opened a case and left a negative (and slightly rude) review.
The seller has immediately contested it, refused my return and has replied simply saying "End. Deal with Ebay or Ebay will deal with you!"
What do I do!!
The seller does actually have a clean slate across their previous reviews, going back a few years too, but that doesn't help me at all and leaves me with a dirty broken PS1 lid that I don't want!!
Hi
Hopefully you have opened the correct case......item not as described
Just escalate the case after a full 3 days for Ebay to step in for a refund