I've just been scammed by an international seller and they are refusing to accept responsibility.

[s32000]

I ordered a book before Christmas from an international seller and was happy to have grabbed a copy as it is out of print and this seemed to be in good condition and from what seemed to be an honest seller.

A few days ago I got notification that my delivery from Pitney Bowes would be with me soon and I was a bit confused as I've never heard of them and couldn't understand what I'd ordered.

Today the delivery arrived and it seems they are a carrier for Hermes or something. I opened it up and there was a broken PS1 lid inside it.

I've never owned a Playstation and certainly hadn't ordered a lid so immediately thought my bank card had been cloned or something, but checking my accounts everything seemed fine.

I got in touch with Pitney Bowes and they weren't much help but in the meantime I cross referenced the Hermes tracking that they'd supplied and it matched with the ebay order I'd made.

I was and am gutted. It wasn't cheap and I've obviously been scammed. Never happened before.

I immediately opened a case and left a negative (and slightly rude) review.

The seller has immediately contested it, refused my return and has replied simply saying  "End. Deal with Ebay or Ebay will deal with you!"

What do I do!!

The seller does actually have a clean slate across their previous reviews, going back a few years too, but that doesn't help me at all and leaves me with a dirty broken PS1 lid that I don't want!!

[plpmr · Accepted solution]

as with any transaction - open a not as described case and escalate it to eBay after 3 full days.

If you are out of time for eBay open a PayPal case from your PayPal account.

Pitney Bowes run Global shipping which your seller must have used.

[s32000 · Accepted solution]

They've just done an about turn and accepted the refund.
Thankfully it didn't escalate.

[john1297576]

This seems very odd.The seller posts to the GSP centre who repacks and sends on to you. That is why I would never buy from a seller where it says "Posts to USA (for example) and Many Other Countries". Much cheaper generally buying from a seller who does there own shipping for a start only one lot of postage to pay for.

That means Global and you pay through the nose for the privilege.

As Global sees what is being shipped I doubt that they would send on a completely different item or anything broken. I would suspect that the problem occured with Hermes.

As suggested you open a Not As Decribed Case, let Global investigate.  It would be interesting to hear the outcome.

If you left feedback it has been removed, just shows that being rude serves no purpose.

[1956glyn]

Hi

Hopefully you have opened the correct case......item not as described

Just escalate the case after a full 3 days for Ebay to step in for a refund

[s32000]

Miraculously I've just had a partial refund.
Missing the postage though so I'll have to find out about that.

Yes I did do the item not as described.
Thank you for your quick reply.

[tobiasd4]

Seller only has to refund you sold price + domestic postage, Pitney Bowes have to refund the rest (seller doesn't receive this money).