I purchased a RC Buggy for my sons birthday & item is faulty, I have requested a return

[creatio_19]

I purchased a RC Buggy for my sons birthday and the item is faulty.  I have requested a return via ebay and the seller has closed the return without offering a solution.  This now means I can't escalate it or contact ebay for their asssitance in getting a refund.  I've tried all the avenues I can find. I would be very grateful for any advice please.

[creatio_19]

Thanks for the advice. I don't believe I did a change of mind request but it is possible. I have tried Paypal and am keeping my fingers crossed they can help. I didn't use a credit card just a Barclays VISA debit card.

[tressygirl]

The refund when issued will go back to original payment source, and may take a few days to appear back there, paying with cards refunds are not instant.

[creatio_19]

They havent offered a refund yet

[61stephenuk]

If it's the item you have left the neg for,it was purchased 23/03 and it's likely you were out of time for an eBay case.

I see you have opened a case with Paypal,hopefully this will be successful but the seller has replied to your feedback as "We have resent the products to our customers."