I got a package today but didn't order anything. What to do?

[agadora]

I got a package from ebay today, it was sent by the global shipping programme, so I don't know who the seller is. It's a pair of trousers in my size so I'm asuming its from a previoust seller who mislabled the package. 

How do I find out to whom to send it back?

[red_magpie]

Quite a few members have asked the same question recently. I wonder if there's some glitch in eBay's addresses database.

What you haven't told us is whether it was addressed to you, or to someone else?

If to you, and there's no return address, I'd just keep it for a while in case the sender discovers their mistake. If you don't hear anything, as the trousers are your size I think you can treat yourself to a Christmas present!

If it was addressed to someone else, it isn't your problem. Normally I'd say return it to the PO as not known, but as you've already opened it and there's no return address this would be a waste of time. It would just end up in a lost post auction. I don't think you need feel too guilty if you do as above, but perhaps allow a bit more time for someone to claim it.

[agadora]

It was addressed to me.
I like your way of loosening up the moral dilemma, but I don't like the trousers, not my style. 🙂

Thank you.
I contacted the seller from whom I bought trousers a time ago. We'll see.

[john1297576]

If it is Global Shipping, then they labelled it NOT THE SELLER.

I cannot imagine how they could send to you, is it addressed by name?

You could try contacting Global, but I expect that could prove difficult. Best to keep and see if anyone contacts you.

If not addressed to you, you could put back in post marked "Not Known at this address".

[agadora]

It's addressed to me.
I contacted a seller I bought trousers some time ago, since its the only "usual suspect" I can think of. We'll see.
Thank you!

[m25jet]

Have you ordered anything recently from an overseas seller using the Global Shipping Programme and are still waiting for the goods to arrive, even though the latest estimated date of delivery has already passed?  If so then I would be inclined to agree with what was suggested earlier - ie:  that the Global Shipping Programme unpacked the goods when they arrived, then messed up by sticking the address labels onto the wrong packages.  If that is indeed the case then it could be that either that seller's goods became mixed up and you got somebody else's item, or worse still, the Global Shipping Programme got several sellers' goods all mixed up and ended up sticking the wrong labels on several goods, many of which may have been sent to people who had not actually bought items from the seller who posted the goods to the Global Shipping Centre's hub!

If the above explanation sounds as though it may well be the correct explanation as to why you've received an item you didn't order and you haven't received your own item then open an Item Not Received case in relation to the item you bought via the Global Shipping Programme that has not yet arrived.  The seller won't get penalised for it - if he/she can provide tracking that proves successful receipt of the item at the Global Shipping Programme's hub and it subsequently turns out that the error was made after receipt at the hub and you got the wrong item then any negative feedback left for the seller would be removed and eBay would refund your money in full.  They would have to refund you if it was their Global Shipping Programme that screwed up and sent you an item that should have gone to somebody else instead of sending you the item that you actually ordered - they can't just say "Well, at least you got something" and keep the money you paid, as you didn't get the item that you paid for!

[agadora]

All I ordered I allredy received so I have no open orders. I would understand the mixup you mention but what is the lucky coincidence of trousers in my size? 😉
Thank you all the same.

[rusticrye]

This isn't the seller's error. It's the global shipper's. When the global shipper receives packages from sellers, they repack them and create the international labels. You've received someone else's goods, and that someone else will have received yours. 

How you deal with that I have no idea, as I avoid sellers who use the global shipping programme like the proverbial plague, but I suggest that your first port of call should be the international seller of the item you're actually expecting.

@agadora 

[agadora]

I didn't expect any items.
I'm sure it will clear up soon, thank you.