04-12-2020 8:53 AM
I got a package from ebay today, it was sent by the global shipping programme, so I don't know who the seller is. It's a pair of trousers in my size so I'm asuming its from a previoust seller who mislabled the package.
How do I find out to whom to send it back?
Have you ordered anything recently from an overseas seller using the Global Shipping Programme and are still waiting for the goods to arrive, even though the latest estimated date of delivery has already passed? If so then I would be inclined to agree with what was suggested earlier - ie: that the Global Shipping Programme unpacked the goods when they arrived, then messed up by sticking the address labels onto the wrong packages. If that is indeed the case then it could be that either that seller's goods became mixed up and you got somebody else's item, or worse still, the Global Shipping Programme got several sellers' goods all mixed up and ended up sticking the wrong labels on several goods, many of which may have been sent to people who had not actually bought items from the seller who posted the goods to the Global Shipping Centre's hub!
If the above explanation sounds as though it may well be the correct explanation as to why you've received an item you didn't order and you haven't received your own item then open an Item Not Received case in relation to the item you bought via the Global Shipping Programme that has not yet arrived. The seller won't get penalised for it - if he/she can provide tracking that proves successful receipt of the item at the Global Shipping Programme's hub and it subsequently turns out that the error was made after receipt at the hub and you got the wrong item then any negative feedback left for the seller would be removed and eBay would refund your money in full. They would have to refund you if it was their Global Shipping Programme that screwed up and sent you an item that should have gone to somebody else instead of sending you the item that you actually ordered - they can't just say "Well, at least you got something" and keep the money you paid, as you didn't get the item that you paid for!