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I can't open the case
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04-09-2020 1:06 PM
Hi everybody!
I hope you can help me... I bought some stuff on ebay and it never arrived. The sellers first said it's because of covid, but it has been few months and I still didn't get my order. They told me to open a case, but when I'm trying to select an item to report and paste order number, I get this information:
We’re sorry, but there are no items that match your search.
Please try again.
I can see the items in my purchase history. Why isn't it possible to report it?
I'll be super thankful for your help.
BR,
Gabriela
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04-09-2020
1:52 PM
You're in Poland, and this is the UK site. Log out and back into your home site (which will be ebay.com if there isn't one dedicated to your country), and use the Help pages and forums over there when you have problems. We can't help you as we can only provide advice for UK buyers, due to consumer laws varying from country to country. All I can tell you is that you're waaaaay out of time for Ebay to help, but you may still be in time to lodge a claim with PayPal or your card provider.
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