I bought a bangle as gold plated silver but after a few hours it went black

[kayhiewinkle]

I bought a bangle as gold plated silver that went black inside after a few hours and left black marks on my wrist. I went to clean it with gold cleaner but the black went pink and discoloured. Gold plate shouldn't do this and there is nothing on the bangle to say gold plating.The seller has offered me £12 but I paid £28 plus postage. I can't get in touch with ebay to step in, although I am willing to compromise with seller, I think I am too much out of pocket. The instructions on ebay keep directing me to return only - she doesn't want it back - not 'ask ebay to step in'. There is no mechanism I can find to get ebay involved despite their directions to 'ask ebay to step in'.

[tobiasd4]

Open item not as described case, if seller does not resolve, escalate to ebay 3 working days (excludes weekend) after opening.