Hi waiting on a parcel to be delivered , due lat week. Tracking says it is still in Hermes warehouse

[crumbleandcustard]

Hi waiting on a parcel to be delivered , due lat week. Tracking says it is still in Hermes warehouse Despite in Rugby, delivery date for last week. When contacting Hermes they say to contact parcel link. The tracking number I have for parcel link isn't being accepted! It would be nice to speak to a real person and get my daughters birthday present. Can anyone help???

[vijorey]

Have you contacted the seller?

that would be your first port of call...

did The seller give you the tracking number?

if you feel you have given enough time for delivery ( considering the circumstances) you can open a not received case and escalate to eBay after 8 days...