Hi, I ordered an item (£110) but only received an empty Hermes Tracked envelope.

[lloydy.online]

I didn't receive any item, just a tracked Hermes envelope. And I can't work out how to start a claim as Ebays says it's been delivered, but I don't have anything to return.

Seller is not responding to messages, and it looks like they have done this recently to another buyer. 

How do I proceeed.Thanks

[lloydy.online]

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Thanks for the reply. 

I have managed to raised a returns claim for my item but have to wait for a while until I can get eBay to step in. But there are now nine other buyers all with the same problem from this seller. Each of us spending between £100 and £200. 

Up until now the sellers feedback was 100% on over 100 sales. Could his eBay account have been hijacked?

My biggest concern is that the seller just refuses to refund, or he's closed his account and done a runner.

In this case am I still covered to get a refund or have I just lost £110?

Any comments would be appreciated.

Thanks. Steve.

[lloydy.online]

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Thanks for your reply. Someone else said the same. I've now raised a returns claim.

Regards Steve.

[**peaseblossom**]

You have the tracked envelope showing delivery so you have to open a "not as described" return.   Go to "More Actions", far right of item on your My eBay Purchase History page, click on Return this item > Doesn't match description, and if necessary escalate it to eBay after 3 working days.