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FAKE MERCHANDISE ON EBAY

stephie-1577
Member

‎30-12-2020 8:13 PM

 Ipurchased some Gucci Sandals for my little sister for christmas and turns out they are not real after trying to return them for another size. The seller declined return and is now MIA. cant get in touch with anybody at ebay. Just contacted pay pal . what else can I do? I thought it was against policy to sell FAKE items? claiming to be real. 

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ruby*tuesday
Guru
‎30-12-2020 8:16 PM

How would EBay know they are Fake when they can't physically see them?  You have 30 days from Delivery to use the Ebay Money Back Guarantee and Open a Case for Item Not As Described in the Resolution Centre. The Seller has just 3 Business Days to Accept and then generate a Returns Label through the Case. If they don't just Escalate the Case for EBay to Step in. They will Force the Refund. 

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Comments (2)
stephie-1577
Member
‎30-12-2020 8:22 PM
I’m not mad at eBay  at all they wouldn’t know ! I can’t figure out how to get them to help ! I originally wanted to return them bc they were too small and they seller decline . So I took them to department store and told they were fake. 

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ruby*tuesday
Guru
‎30-12-2020 8:30 PM
If you are within 30 days from Delivery. Find the Resolution Centre at the very foot of the Page and Open the Returns Case for "Item Not As Described." If you are out of time you have 180 days Buyer Protection with PayPal. Log in and find Resolve a Problem down the left hand side.Escalate the Case after 2 days before 20 days. You don't have to prove they are Fake. Ebay protects their Buyers
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