FAKE MERCHANDISE ON EBAY

[stephie-1577]

 Ipurchased some Gucci Sandals for my little sister for christmas and turns out they are not real after trying to return them for another size. The seller declined return and is now MIA. cant get in touch with anybody at ebay. Just contacted pay pal . what else can I do? I thought it was against policy to sell FAKE items? claiming to be real. 

[ruby*tuesday]

How would EBay know they are Fake when they can't physically see them?  You have 30 days from Delivery to use the Ebay Money Back Guarantee and Open a Case for Item Not As Described in the Resolution Centre. The Seller has just 3 Business Days to Accept and then generate a Returns Label through the Case. If they don't just Escalate the Case for EBay to Step in. They will Force the Refund. 

[stephie-1577]

I’m not mad at eBay  at all they wouldn’t know ! I can’t figure out how to get them to help ! I originally wanted to return them bc they were too small and they seller decline . So I took them to department store and told they were fake. 

Sent from Yahoo Mail for iPhone

[ruby*tuesday]

If you are within 30 days from Delivery. Find the Resolution Centre at the very foot of the Page and Open the Returns Case for "Item Not As Described." If you are out of time you have 180 days Buyer Protection with PayPal. Log in and find Resolve a Problem down the left hand side.Escalate the Case after 2 days before 20 days. You don't have to prove they are Fake. Ebay protects their Buyers

[pixiesen2012]

if you receive a fake you have 30 days from delivery to open a not as described case in the Resolution Centre

[tsmgmd]

These are the UK Discussion boards.

As you are registered in the USA you may be better logging into the eBay.com site instead.

[m25jet]

In addition to the advice that has already been given, if you only contacted the seller via eBay Messages and didn't open a case for the return of the sandals then if you've now run out of time to open an eBay case, or if you did open an eBay case but have since run out of time to escalate the matter to eBay and the case has automatically closed, log into your PayPal account and open an Item Not As Described case against the seller there.  PayPal allow buyers a maximum of one hundred and eighty days to open a case against a seller, plus they also tend to investigate cases far more closely than eBay do, so if you do end up having to go down the PayPal route in order to get a refund then you should be able to get your money back.

Should it become necessary to open a PayPal case in relation to this matter make sure that you escalate the case after two days but before the twenty day cut-off point.  That way PayPal ought to decide the case in your favour and reinstate the funds back into your account.  However, if you don't escalate the case in time and just allow it to time out then you will not be able to open another case in relation to the transaction.

[rusticrye]

You've strayed onto the UK site. Log out, and back into ebay.com and use the Help pages and forums over there. We can't advise you as US consumer laws are not the same as ours.

@stephie-1577