Ebay advised the seller had sent a prepaid return label. They have not

[suedonym2]

I purchased a pair of sandals from an ebay seller.  They were "defective" because the seller failed to list them as an extra wide fitting.  Seller attempted to persuade me that shoes come in all shapes and sizes and so do feet, so one cannot rely upon how a shoe will fit! 

Surely, this is why we have the system that we do for listing shoes in narrow to extra wide fittings.  The seller should know this, but does not agree,and appears completely unaware of the system in place for listing shoes by size and fitting! 

Seller finally agreed to take the sandals back but insisted that I was in the wrong for pointing out that they should have been listed as an extra wide fitting. 

Ebay advised that the seller had issue a return label.  They have not, and are unreachable.  Ebay, quite clearly is in favour of a seller who inaccurately lists items for sale and it appears that I  have been blocked. 

I have listings currently on ebay, and am now considering removing them as I have lost confidence in Ebay's judgement and integrity.   

[suedonym2]

Ebay is actively blocking the return of these shoes. I have attempted to enter carrier and tracking number. Ebay has kindly filled this in for me, without KNOWING THE CARRIER THAT I USED! It could, for example, be My Hermes!

However, Ebay has it in their head that I returned the item to the seller by Royal Mail, and have kindly entered the tracking number as "2345!"

So, here it is: seller located in Paignton, tracking number: NV153691138GB. Ebay and seller, you will find this entered four times as a "photographic image.." Suggest that you do not interfere with it.

Isn't amazing what the pandemic has brought out in our society. Ebay still not taking phone calls. Most other large organisations are working remotely. Ebay isn't. I wonder why that is.

[john1297576]

You only get a prepaid label if you open a Not As Described Case! Have you done this, you don't have to argue with a seller, and ebay always side with the buyer so cannot see what the problem is.

If you have just opened a Return for "Does not Fit", then you would not get a Reply Paid return label as that is just classed as a Change of Mind return.

[suedonym2]

That would be fine if Ebay and the seller were cooperating, but they are not. Ebay appears to be actively sabotaging this return by entering fictitious recorded delivery information! Not sure how legal this is. May be a matter for the FOS or Trading Standards.