Counterfeit item received after opening not received case

[crazyelflin]

I opened a not recieved case. The item has now arrived but it is counterfiet. The seller has agreed to refund if I return the item. Should I close the not recieved case ? Will this then allow me to open a return case ? I want to do the return through ebay so that I can ensure that I get my refiund. 

Thanks

[roger_roger_over_and_nowt]

Not sure how you do it but you need to change the TYPE of claim to not as described from item not received.

If you close the case i don't think you can open another one but another bus full of better info will be along soon ....