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Click and collect parcel missing
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24-12-2020 10:01 AM
I bought a number of items from a seller and selected click and collect. It is a store I use frequently and have not had any issues before. Royal Mail tracking states the parcel has been delivered but the shop does not have the parcel and I have not received a collection code, the store also has a written list of all parcels to be collected.
Seller says I should contact RM for compensation but their website says the sender is the one who needs to contact them.
Where do I stand?
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24-12-2020
10:07 AM
You need to contact ebay, explain you haven't received code & store doesn't have item anyway.
Seller has proved delivery, so they won't refund you.
Scroll to bottom of link.
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