Ad in game led to sale

[amb3r28]

Hello 

I don't know if anyone can advise me what to do, my son was playing a new game on my phone and through ads on the game has somehow managed to buy 3 items from the same seller on eBay! He has brought these from America and I am in the UK! I tried to cancel the order as soon as I relised but that's not possible as it was paid for instantly, I have messaged the seller over 8 in 24 hours (I know time change will have an affect on this) but I haven't even had acknowledgment of my email! I can't find anywhere to help me on eBay either! My bank also can't help! Do I stand a chance in getting this back or am I £178 down 😫 

Thankyou 

[tressygirl]

It is not possible to buy items through an ad,  your son logged into your eBay account and bought these items.

As you know you do have to press quite a few buttons before actual payment is made,  it cannot be bought by one click in error.

All you can do is to keep trying to message that seller,  bearing in mind the time change you may have some wait,  hopefully they are undertanding.

Meanwhile change your password on your eBay account.  Log out completely when not in use.

[amb3r28]

My sons 5 he can not write or read so there is no way that he can search through eBay, my bank card and details are all on my eBay and if he pressed by it now then it would just automatically go through! There is no way on earth my son would be able to do this on his own so my only explanation is that he has brought it through the game he was playing! Thankyou for your reply I think I may just have to deal with it

Sent from my iPhone

[tressygirl]

Truly sorry this has happened and a nightmare I agree, but it only takes a few clicks to buy an item, it is just not possible to buy it through an advert you have to buy through someone's account, be logged in and a few clicks later the item is purchased another click and payment made. Your only hope is the seller will agree to cancel these items for you