6 digit confirmation email

[buckers.2010]

Hi,

My seller has asked for a 6 digit confirmation number for an item I collected. He says it is in an email but I haven't received it.

He is very insistent!

Could anyone help me find out where this number will be please?

I will be very grateful.

Thank you,

Jane

[m25jet]

The code sounds like the kind of thing that you'd get if you were using the app.  If you were using a computer or laptop then that may well explain the reason as to why you have not received it.  The seller can still mark the item up as having been collected by going to his All Selling page, scrolling down to the list of sold items and then clicking on the envelope icon so as to manually override the need for the code and mark the item up as having been despatched.  He can also click on the £ icon to mark the item up as having been paid for if you paid for the item in cash.  If he does not appear to be aware of this then send him an e-mail via eBay Messages to explain this (maybe just copy and paste this explanation into the section where you would otherwise type the message manually if you want to save yourself some time) and he should be able to resolve the problem.