Yeah I saw your posts after I posted, I might have paraphrased the message slightly, its 72 hours for tracked, 24 hours for collected items and I assume it will be 30 days for anything untracked the same as you (might be able to expedite that if you get positive feedback, not sure how that works, automated or not) im not 100% sure as the CS rep I got on chat was about as useful as a chocolate teapot.
Can't see any reason for it, all my metrics are in line, Top rated seller, 100% feedback, I have had a higher proportion of not as described returns in the last month than normal (and I mean in a "what the hell is going on am I cursed or something" kind of level) so possibly that has triggered it I don't know, annoying if it is that because I've dealt with all of them appropriately, and the last one was someone trying it on and returning their old broken part to me, which ebay ruled in my favour
I send everything tracked in one way or another so its not the end of the world, just annoying that I now need to take even more time out of my day to update tracking on every single order, some I can't because they go out on pallets and although I can access tracking info and pod for them if needed its not online and just a simple case of entering the tracking number on ebay, so I'll have to wait the 30 days for those I guess, that'll be fun because that's invariably the expensive stuff... also means my late delivery metrics will take a hit now because despite me selecting "other courier 3 - 5 days" as a postage option + 2 days dispatch time, (5 - 7 days total) ebay are STILL giving 2-3 day estimated delivery times to buyers! another well known site wide problem that they refuse to acknowledge or do anything about
Just another nail in the ebay coffin for me, I'm done, I'll sell through what stock I have while moving in another direction with my business
