late delivery

[fossilman1964]

been selling on ebay for many years , had a break and just restarted again, had a late delivery on an item which was posted out on time  - the details state "postal courier indicated late delivery" - how is that my fault?, fired up to list on ebay again , cant be bothered now,- unfair to sellers!

[firstgardencity]

Do you have proof that the item was posted on time e.g.  receipt from Post Office?

If so just phone ebay and explain - they may ask you to send a copy of the delivery receipt.

I would not recommend using ebays system where you send them a message as I have never

known them remove one of my late deliveries when I have tried to resolve a problem. 

It's good to talk so just ask them to phone you.

Good Luck

[fossilman1964]

Thanks for the info
Sent from my iPhone

[qualitycardsandgifts]

It won’t work.     I have a Royal Mail account which shows exactly when everything was posted.   eBay not interested.  

[suelel1968]

They do remove late delivery defects now if you phone them and can prove you posted on time. All of mine have been removed. 

[qualitycardsandgifts]

You are very lucky, I currently have three all due to buyer states late delivery.    I can’t get them removed, despite having proof of postage, just like I can’t get a negative removed on another account that calls us scammers.   

Maybe it’s because you are a private seller. 

[suelel1968]

No, don't think so. Just phone them in the morning and say you met all your obligations and can prove it with POP. Sometimes they ask for a copy to be sent, sometimes they don't.