Trying to message a buyer

[habbymart]

I have a frequent buyer of assorted colours of zips and each time they make a purchase, i message them for their colour mix requirements

It appears the message facility for this particular buyer is not working, i keep getting the message "

Send message failed. Please try again." and of course, the same reply each time i try again.

 

In the meantime, the sale is delayed and affecting my dispatch metrics.What can i do?  ive contacted ebay and theyre looking into the matter but i'm not hopeful.  Have ebay changed their policy on messaging buyers? If anyone who reads this is from ebay, could you offer me some advice please? Kind regards martin

[cobwebcottage]

Have you tried sending a direct message via the buyers profile rather than through the order system?

[habbymart]

Yes, i tried both, i even began to email them using the email address on click and drop which is brought over from ebay (the coded ebay email address) but i thought better of it fearing i might be closed down for messaging outside ebay.

I dont know what else to do

[cobwebcottage]

You can use the Ebay e mail address once a purchase has been made without any repercussions.

It's worth a try.

Have you called CS?

eBay Customer Service

[railwayscenics]

Has the customer a phone number on their account.  You could then ask for an email address and use that in future. Not your fault if the ebay system is not working.

[style_wise]

As @railwayscenics says, for an Order already placed you can find the Buyer's direct telephone and email here:

View Order Details > under Order it says the Buyer's name use dropdown beneath that to Show Contact Info

For an order not yet placed, add to the description for Buyers to add a Note with colours/shades desired.