18-03-2012 5:23 PM
Hi, has anyone noticed an increase in UK Royal Mail packages going "missing" recently. In the last 2 days I have had 3 different buyers claiming item has not arrived. One looks genuine as it is Recorded Delivery which has not arrived. The other 2 are fairly low value First Class items and of course I have no way of knowing if this is genuine or not.
Prior to this (I have "lost" a few international parcels) but only 1 UK parcel last year went astray and never turned up.
Anyone else having problems with this?
Solved! Go to Solution.
27-10-2015 4:01 PM
6. delivered but not sent tracked/signed for. oh simples i will claim my money back as not received
27-10-2015 7:26 PM
Your correct it has really got pretty poor over the last year. I did a multi claims form for 7 items a couple of months ago. Had one back the rest they rejected as the buyer did not return a P91 FORM, they were actually very obstructive.
This is not somthing I have not done 100 times before.
Even providing the email of the buyer claiming the item has not been received did not do the trick, the person on the end was not doing their job correct.
I never had to go through so much hassle before. Now dont get me wrong I post a LOT, and am expecting as few issues, always refund so called INR, but ALWAYS want to claim on the address. There service has been really poor as of late for me, not the Posties and sort centres, but the customer service when somthing goes wrong.
Stupid in the end as you just loose confidence and go elsewhere, and I have over half my goods are now sent with another provider.
I have got another 8 to claim for the last few months, EACH claim as well as the multi claim sheet is getting any emails received cases opended attached. It is RMG repsonsibility to run a secure network. Might take your advise and go to Moya also,Might listen to a shareholder and someone who spend thousands with them.
04-12-2015 8:50 PM
in the last two weeks i have had three items not recieved lost i thr royal mail black hole
one seller sent a watch next day before 1am it arrived two days late an i did not have to sign for it yet when i tracked the pacell there was a signature of sorts just a scrawl really jope this helps from a buyers point of veiw
fedupsparkpeter
08-12-2015 4:03 AM
08-12-2015 8:55 AM
08-12-2015 9:05 AM
08-12-2015 10:48 AM
08-12-2015 10:58 AM
I have been leaving INR as the first part of the feedback when I have a customer who has not received their item, it isn't a "false negative", it's a warning to clued up sellers who check a customers feedback.
Until ebay moved the goalposts to everything being in the buyers favour, we rarely lost an item permanently, more often than not it would go through the "lost mail" dept in Belfast and be returned to us, sometimes 6 months later, but it came back.
08-12-2015 11:16 AM
08-12-2015 11:27 AM
08-12-2015 11:41 AM
08-12-2015 12:51 PM
You can sometimes tell a LOT from the username used and the email address. I had one from "irishcrook", yup 20 days later INR...anything over £20 singed for here these days. They could combat this issue straight away by registering every single INR and not defecting traders. RMG need to be far more pro-active also.
08-12-2015 1:31 PM
@summit-to-sea-anglesey wrote:I have been leaving INR as the first part of the feedback when I have a customer who has not received their item ...
That's quite interesting. I noticed in your feedback left for others, first page of 200 you had done this 3 times. Does this mean your INR rate is 1.5%?
08-12-2015 1:37 PM
No, I've stopped leaving feedback in general, as it's used primarily as a method to "punish" sellers. Feedback from sellers is pretty much worthless, now that it can't even be neutral.
I now only leave feedback if it's requested or if there is an issue.
11-12-2015 12:43 AM
@a.watts-uk wrote:
Everytime you send a parcel you have to decide if it's worth the risk or not. I send stuff over the £20 mark signed for just to be on the safe side and I also pay the extra for signed if the item is under £20 and the buyer has questionable feedback. I make less on these items but if it saves me getting a defect for INR it's worth it
Except that if the buyer is not in to receive the parcel you could still pick up a defect for INR and also poor feedback for not sending by the advertised service.
11-12-2015 12:47 AM
@a.watts-uk wrote:
I couldn't leave a non payer feedback because eBay took that option away from me when a non payment case was opened. The leave feedback option disappeared!????
Why would you want:-
1. Boost the non payer's feedback score?
2. Tell other people that not being paid was a positive experience for you?
3. Risk your own account by breaching ebay policy on false positive feedback?
Use the tools at your disposal, don't try and abuse ones that aren't.
Don't forget to add the non payer to your BBL - http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin
Set your Bidder Preferences - http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences especially the one about blocking buyers with 2 strikes in 12 months.
11-12-2015 8:59 AM
11-12-2015 9:18 AM
11-12-2015 9:20 AM
@a.watts-uk wrote:
Why would I receive bad feedback for sending an item signed for. It would still be sent the same class as they chose only a signature would be required and the extra £1 would come out of my pocket not theirs
I had someone complain to me when I did exactly that. They're complaint was that they had chosen us over other sellers because the item wasn't "signed for", they wouldn't have to wait in for the delivery and as a result we had let them down by changing the stated service.
The ridiculous thing about it was that it wouldn't fit through a letterbox anyway, so they would need to be in to receive the package....
11-12-2015 9:22 AM