How can I make a complaint about Ebay customer services?

[kinnbro]

I am very dissatisfied with Ebay customer service advisors.  I would like to make a complaint and would like to know how to do this?

[papso22]

---

@dian_pear wrote:
They have done me out of a lot of money too £650. I am absolutely livid they can get away with it.


Sent from my iPhone

---

If you start a new thread and explain what happened we might be able to help you.

[blueskysouth]

Beechy baby I think that you are missing the point here. The original poster is trying to find out about how to complain about the poor/non-existent service that they and most of us, get from Ebay. Contacting customer services, even after getting past the most stupid AI Bot known to man, the help is *bleep*. The best way is to close your account and if they owe you money, then sue them via the Small Claims System (in the UK)

[nichwur-0]

You funking *bleep* and have lots me, as lier, you say this is here, and wast of and you sent and to me and ripped off, for load and you are all *bleep*er, and if me you walkers, as all are and my name so *bleep* off

Sent from Outlook for Android<>

[ploopy2]

I have been unfairly treated by eBay over a bath chair that I sold on eBay the item was in working order completely usable. The buyer complained that it didn't do what it said in the description. There was no discription it didn't need one 

eBay came out on his side and i have lost the chair and had to pay the postage what kind of    company are you running I. 

won't be investing in you and I'm out

[4_bathrooms]

---

@dian_pear wrote:
They have done me out of a lot of money too £650. I am absolutely livid they can get away with it.

---

If you post a new thread and explain exactly what happened we might be able to help.

[blueskysouth]

Didn't you provide photo's? I would have paid for it to be returned



Sent from my Galaxy

[jtvalerie]

I am making a complaint of how eBay has removed the option for buying customers to contact phone voice calls which allows issues to be escalated as quickly as possible.

The eBay services depedance on algorithms allows evading sellers to sell items that do not work or parts are missing.

They stretch out the limitations of refund times by not replying, by the time they do claim they will help, they disappear again till eBay algorithm closes access to purchases made within a year and the item purchased is beyond the time when an refund would be accepted by eBay's terms, leading to a lost cause while valuable times are removed.

[tressygirl]

Cases are all automated, phone calls would not help to escalate any case as they run,  and are timed to the second.  No human intervention from eBay.

AWhen acase is opened, if the seller doesn't refund in 3 days,  buyer Has to escalate on day 4 and defintiely within 30 days, eBay then step in and force the refund.

Never listen to any seller's excuses,  promises or pleas , these are all delaying tactics to get you over that 30 day period to receive a full refund.

Recently eBay changed the 2 year period for viewing purchases,  to now one see purchases going back 7 years. 

Go to your Purchase History page,  far right to See Orders:  All and select the year / period you wish to view from the drop down menu there.

[blueskysouth]

I have been trying to get a refund from Ebay for a credit for postage for a failed delivery, so far 2 lengthy chats and 3 long phone calls, and although Ebay have agreed to make the refund they still have not done so.

[4_bathrooms]

---

@blueskysouth wrote:
I have been trying to get a refund from Ebay for a credit for postage for a failed delivery, so far 2 lengthy chats and 3 long phone calls, and although Ebay have agreed to make the refund they still have not done so.

---

What do you mean by a failed delivery? Do you mean the buyer wasn't in when the item was attempted to be delivered to them?

[papso22]

Why would eBay credit this?

[blueskysouth]

The courier kept breaking their declared delivery dates/times, they then refused to to drop it off at one of their (DPD) designated stores and finally without recourse to me or to Packlink, DPD returned the parcel to me.
I then gave up with Ebay and went direct to Royal Mail.
Packlink issued a refund, which went back into my Ebay account, but Ebay won't refund the money to me.

[blueskysouth]

The courier kept breaking their declared delivery dates/times, they then refused to to drop it off at one of their (DPD) designated stores and finally without recourse to me or to Packlink, DPD returned the parcel to me. 
I then gave up with Ebay and went direct to Royal Mail. 
Packlink issued a refund, which went back into my Ebay account, but Ebay won't refund the money to me.

[blueskysouth]

Dear Tressy, you either have not fully read my comment or don't understand what I've said, have another read and let me know what you think.

Thanks

[4_bathrooms]

---

@blueskysouth wrote:

Packlink issued a refund, which went back into my Ebay account, but Ebay won't refund the money to me.

---

I could be wrong - I don't use Packlink - but don't you pay Packlink directly via PayPal or a linked credit/debit card? Any refund from Packlink should have gone back to the original funding source and not into your eBay "held funds".

eBay can withhold the buyer's payment - including anything the buyer paid for delivery - but this isn't what you paid to Packlink; i.e. you paid Packlink and the buyer paid you (they are two separate transactions). 

[papso22]

I think for certain services you can now use your pending funds to pay for ebay postage through Packlink so the credit would go back to source and should be paid out like any released funds.

[4_bathrooms]

---

@papso22 wrote:

I think for certain services you can now use your pending funds to pay for ebay postage through Packlink so the credit would go back to source and should be paid out like any released funds.

---

Ah, yes...according to eBay:

"For Packlink carriers EVRi, Yodel and DPD you can purchase single labels using your available funds. If you don’t have sufficient balance, label purchases will be paid from your preferred on-file payment option."

So I don't understand why eBay would withhold a refund from Packlink. Sure...they can withhold the funds paid by the buyer but the seller's payment to Packlink is a separate transaction as mentioned earlier.

@blueskysouth - did you receive a payout of the funds paid by the buyer? Also, did your buyer open a case/request when DPD failed to deliver? 

[blueskysouth]

Ebay have agreed that Packling have made the credit back into my eBay account, I have chat scripts confirming this, they just won't give me the money.
My buyer is not and has never been involved in this. Its a snafu between DPD and Packlink, primarily its all due to the incompetent buffoons who run DPD.



Sent from my Galaxy

[blueskysouth]

No I paid via ebay, which is why Packlink have sent the refund to eBay and not me.



Sent from my Galaxy

[blueskysouth]

I will never use Packlink or any ebay linked courier, I shall go back to doing my own thing, so I want the refunded money.



Sent from my Galaxy