Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Large number of 'Item not received' messages.
Is anyone else experiencing more than average 'item not received' messages for their sold items?We have never had as many as we are receiving lately, but can't understand why.Any suggestions please?
Advice given when dealing with competitors who are businesses selling on private accounts
Chatting to customer services today about an unrelated question, I broached the subject of why things were quiet in the sales department when asked if they could help with anything else. I was given all the usual advice, optimize listings etc etc and...
Resolved! Is there a way to exclude Northern Ireland
Is there a way to exclude Northern Ireland as a destination I will ship to. I just can't be doing with all the extra paperwork.I use click and drop for my labels and the customs form you are now presented with has so many boxes that need codes in as ...
Does ending an ongoing campaign and restarting it 24 hours later make any difference to sales?
Just wondering if anyone had tried ending an ongoing campaign and restarting it after 24 hours (advice received from customer services to help sales pick up) notice if it increases sales/activity? I can see the logic behind it, like listing a new ite...
Promoted listing fees now far too expensive for business sellers competing with private sellers
This situation has become totally impossible to deal with. How do Ebay expect business sellers to be able to compete with private sellers when using promoted listings ? As a business seller we have to pay 10.9% plus VAT plus listing fees, shop fees, ...
Can anyone help? Re INR case and customer support decision
Sent an item tracked post via Royal Mail signed for. Uploaded tracking and tracking status stayed at ‘accepted at post office’ but didn’t move from there. Customer said item wasn’t received and opened a case and has now asked customer support to step...
Uploading Product documents - Error "Documents must be in the SUBMITTED or ACCEPTED state."
On my listings I am trying to attach some product documentation I have written and saved in PDF format. When I try and upload the document to the listing I get a errror: Invalid document state for ID(s) xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Documents...
Featured Listings Bug
Could anyone keep point me in the direction of reporting a bug in terms of setting the Featured Listings for a shop? Basically all of my listings use Product Variations and the image shown to the customer relates to their search (for example if someo...
UK Global Shipping Programme Issue - Tracking/Delays
Hi,Anyone else having problems with GSP? Recent sendings whilst showing as arrived at Lichfield are showing:-"Arrived at our hub. Your item will be verified for international delivery to the buyer."Worst cases so far are two items shown as delivered ...
Resolved! How can I make a complaint about Ebay customer services?
I am very dissatisfied with Ebay customer service advisors. I would like to make a complaint and would like to know how to do this?
WHY HAS EBAY REMOVED SELLERS HISTORY FROM ALL LISTINGS!!!
Why has ebay removed all sellers quantity history from all listings. as their is no quantity showing on any of my listings.
New feedback policy - ebay is acting against the sellers even when buyer is openly lying.
Hi, Buyer openned INR case saying that the item didn't turned up, as "customer is always right" we offered option of shipping the order again, or full refund. Buyer opted for this first option, so we shipped the order again. On the very same day when...
February Sales Dead 2025 - Ebay Sales Completely Dead
Any thoughts as why would suddenly ebay sales would do ZERO since start of February. We have been closely monitoring our sales and since start of January 2025 sales are down. But they have now completely died as soon as February started.
Why are my listings not getting the 'Buy 3, get 1 10% OFF' call to action in search results?
Why are my listings not getting the 'Buy 3, get 1 10% OFF' red call to action text under the delivery details in search results? My Listings: Other Listings: My Listing Full View Showing Discount:
Could this be a new phishing scam?
This evening on my phone I received an eBay Notification that an item had sold. I only saw the first word of the listing title but there was only one item current or recent with that word. I signed in to check as I couldn't remember whether I had set...
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