eBay Help
Business Seller Board
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Start a conversation

Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

Play Pause

Forum Posts

Start a conversation

Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
  • 331 Views
  • 0 replies
  • 3 kudos

Ebay you make me feel so special

We are TRS, 1 negative feedback in 10 years, 10K plus sold A buyer with 66% negative feedback rate in recent feedback, thats 2 in every three purchases leaves me a negative with a BS reason, doesnt get a partial refund and doesnt use the free returns...

Original postage

I can't find an answer in the help pages. If a purchase has a separate postage cost (not free postage) can this be excluded from the refund amount when a buyer makes a buyer's remorse return? Talking about original postage, not return postage.

User avatar by • Helper
  • 85 Views
  • 4 replies
  • 0 kudos

Private Sellers Sold A Lie

Not so long ago private sellers were told by Ebay they would no longer be paying any fees on sales. The reason given, after trials in Germany it was proven that private sellers were spending more on Ebay buying from business sellers therefore increas...

User avatar by • Contributor
  • 160 Views
  • 7 replies
  • 1 kudos

eBay's false estimated delivery dates, now several messages from buyers not happy.

I have been going on about this issue like a broken record. I have reported it several times and even been on the community chat several times. Ebay claim the EDD's are working fine. They are not. Ebay are giving buyers delivery dates as same day del...

Item not received 57 days

I sold an item on 12th December. The buyer opened a case today and I’d like some advice the item was sent standard parcel and the tracking is not showing as delivery attempted. Will the case close in the buyers favour if I don’t respond or add tracki...

Refund a return without the return?

So this is a bit of a new one for me. I had a click and collect order that the buyer didn't pick up in time, so argos started the return last Monday. Today I receive a message from eBay saying the return should be with me by now, refund the customer ...

Got business selling related questions? Start here:

Featured Posts

Top